support calls. HelpBox helps assign these requests and calls to different resources according to priority, problem type and technical skills. This helps companies resolve problems faster. HelpBox expedites workflows by improving communication and efficiency in regards to client and internal technical support. Since HelpBox is Web-based, it can be accessed anywhere anytime. HelpBox is fully configurable and customisable that uses "drag n drop" technology

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Commit - CRM, Service and Billing for Small Computer Repair and Computer Services Businesses. Commit is an affordable CRM, Service, Dispatching, Contracts and Billing software solution designed for IT service providers who Provide maintenance services, Handle customer support calls and on-site visits, Sell hardware and off-the-shelf software, Bill customers for labor, expenses and products, Track Assets. Satisfy Customers, Increase Productivity.

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support VoIP, internet fax, RSS, video conferencing, and support Windows Live Messenger, Yahoo Messenger, AIM, and ICQ. VoIP features include free internet calls, low cost PC to phone, and phone to PC calls. It costs as low as $2.28/month to get a phone number on Vbuzzer, and $0.015/minute for long distance calls within US and Canada. Internet fax features include sending and receiving fax over Vbuzzer Messenger, for receiving fax Vbuzzer can assign

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Phone recorder and Voice Mail center: Phone Recorder Plus 1.0 is a software allows you recording many hours of phone calls and save them into professional log. also, Phone Recorder Plus 1.1 supports with full answering machine. features. general point: Automatically records incoming calls, Records outgoing calls, Complete voice mail software, Professional calls log, send call to mail, a personal web-site, Hidden Service, and much more...

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calls free between computers. ~Supports computer to phone via a VoIP SIP gateway provider. More information on VoIP here. ~Configure up to 6 lines on the one phone with the ability to put calls on hold. ~Supports caller ID display and logging. ~Includes a phone book with quick dial configuration. ~Integrates with Microsoft Address Book. ~Supports call transfer. ~Record phone calls to wav. ~Allows up to 6 people to join one call using the Call Conferencing

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calls: identify, accept, reject or ignore * Record phone calls * Multiple calls (HOLD) * Terminal portability (TP) * Call transfer (ECT) * 3 party conference (3PTY) * Call diversion (FORWARD) * Call deflection (CD) * Call completion (CCBS and CCNR) * Message Waiting Indication (MWI) * EarlyB3Connect (tones from trunk line) * Keypad * VoIP support for SIP connections * Support G.711 (A-Law and u-Law), G 726, GSM, iLBC and Speex codecs. * STUN support

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